Help & Support
Find answers to common questions or get in touch with our support team.
Need help?
Contact our support team at support@ezyfamily.com.au
We typically respond within 1 business day.
Frequently Asked Questions
How do I save my progress?
Your progress is saved each time you click "Save" or "Save & Continue" within a section. You can safely close the browser and return to your form later using the same link.
How do I upload documents?
Navigate to the "Upload Supporting Documents" section from the form overview. You can upload PDF, JPG, or PNG files up to 10MB each. Drag and drop or click to select a file.
How do I connect my bank account?
From the form overview, select the banking connection option. You will be redirected to your bank's secure login. Once connected, your income and expense data will be automatically imported.
What if a section shows as incomplete?
Click on the section to review it. Required fields will be highlighted. Make sure all required information is filled in, then click Save. The section will update to show as complete.
Can I edit my answers after saving?
Yes, you can return to any section and update your answers at any time before submitting the form. Just click on the section from the form overview.